Frequently Asked Questions




Can I edit my package later?


All of our wedding packages are fully flexible. This means you can customise your order to create your perfect package without losing out on the best deals. With Precision, you are also able to add to your package at any time before your wedding, via your Precision Planner Dashboard.



How long do I have to pay for my package?


After the deposit, you are able to pay off the remainder of your package total online anytime, via your Precision Planner however you like. This gives you the flexibility to pay it off in line with your own wedding budget (min £50 per transaction). We ask that you make all outstanding payments 1 month before your big day when possible.

See full terms and conditions.



Do you offer a last-minute or weekday discount?


In short yes! We try our best to offer up to a 10% discount depending on how busy our calendar is that month. This applies to both last-minute bookings such as elopements or due to photographer cancellation and weekday/off-peak wedding dates! Be sure to ask for a discount when you get in touch. Please note we are sometimes unable to further discount sale packages or products that are already of incredible value.


Do you offer an NHS, Emergency Services or Military discount?


We offer at least a 10% discount on all our services to all NHS and Emergency Service workers and military employees. This discount extends to any and all key workers. Please note we are sometimes unable to further discount sale packages or products that are already of incredible value.


Are you available for Destination Weddings?


Thanks to a natural passion for shooting in new venues, Chelsea is always eager to make it possible to still book a Precision Photography service at your wedding no matter how far the destination! Costs for accommodation, travel and maybe more will all need to be planned out but we try to keep this as low as possible. Chelsea invites couples to get in touch directly for a bespoke quote!


Are you comfortable with Kids?


We are crazy about kids here at Precision and we like to try our best to get make them comfortable with the lens! But don’t just take our word for it… check out our reviews for countless comments mentioning Chelsea not just capturing great photos of the kids but making them feel involved and even keeping them entertained!


How about pets?


Everybody on the team is extremely good with all manner of pets from those with fluff to those with scales! We just have to make sure our resident Precision Dog Rufus doesn't find out about any new dog friends and our data scientist Jack will vanish at the sight of anything with eight legs!



×

Terms of Service,
Precision Union Wedding Photography.

Deposits

At Precision, we ask for 25% of your total (50% if the package/order total is less than £500) as a non-refundable deposit in order to secure your date and our services. If your wedding is postponed or cancelled please get in touch as we will try our best to reschedule. Please be aware there may be a charge of up to 10% of your total in order to reschedule. This does not apply to postponement due to Covid-19 related issues, please see more information below with regards to Covid-19.


Payments

All payments are made online via your private client planner. You are able to make payments as frequently as you like in order to work with your budget (Min £50 per transaction). We ask that your order total is paid in full 1 month before your wedding day. In the event you are unable to hit this deadline please let us know as soon as possible so we can agree on an extension.


Travel Charge

We reserve the right to adjust our travel charge estimate. We will only need to do this if our automated system calculates the wrong total value. Please note by agreeing to our terms of service you are agreeing to pay any outstanding travel charge according to our calculation, found here, regardless of the estimate given to you by our automated system upon checkout. Also note it is very rare we actually need to adjust our automated travel charge calculation and when it is necessary we will, of course, contact you and justify the adjustment.


Photographer Selection

Wedding packages that contain more than one photographer will always include at least one experienced lead photographer (usually our founder, Chelsea James BA). In some instances, the other photographer may be an assistant/apprentice but please rest assured all our staff and images are quality controlled as a team and delivered to you as a collection in which we guarantee every image is of equally high quality.


Refunds

We reserve the right to cancel your booking and refund you within 5 working days of your booking/order. Please note this will only happen on the rare occasion there is an error with our booking system that means we are unable to fulfil your order and we will let you know as soon as possible.


Your Final Images

We reserve the right to hold your final image collection until all outstanding payments have been collected. Should you be worried you will have difficulties paying the remainder of your total (usually 75%) all at once please get in touch as we will try our best to arrange an affordable payment scheme.


Your data

Please rest assured if we collect your personal information we handle it in the most secure way. We will delete any information we hold on our servers as soon as they are no longer needed (order complete). Please note Precision Photography does not collect any payment information (handled by a third-party, Stripe). Also note Precision Photography will never sell any of your personal information, such as your email address, to any third parties.


A note with regards to Covid-19

Unlimited reschedules at no charge with a full refund if we are unavailable for the new date.

More info: Given the global struggle against Covid-19 we at Precision have decided to offer full refunds to any clients whose wedding or event has been cancelled due to the pandemic. This includes our usually non-refundable deposit scheme. Please note if your wedding has just been postponed we are happy to move your date at no charge, assuming we are available. Should you have any questions with regards to Covid-19 and our services please do not hesitate to get in touch.

×

Travel Charge Information,
South Wales Wedding Photography

We do not charge for travel if your wedding venue is within 20 miles of our location.
(Swansea)

If your venue is more than 20 miles from our location:
We charge 0.42p per mile after the initial 20 miles.
This calculation applies to both there and back so it actually results in up to 40 miles free of charge.


Rarely, we may calculate your travel charge by journey duration (rather than distance).
This is in the event that the duration of the journey does not reflect the distance (Very slow roads).
This results in 30 mins of free travel with every additional minute charged at 0.42p/min.

If your travel estimate is "not yet available":
This means we were unable to calculate the cost automatically
(either due to a lack of venue or an issue with google maps).
In this instance we will add this to your outstanding total to be paid after the wedding.

Calculation: Total Journey - Free Milage (up to 40) * Travel Charge (per mile) = Travel Charge

Example:
Journey to Venue = 25 miles. So, Total Journey = 50miles (there and back).
Fuel Cost = 0.42p per Mile. Free Miles = Up to 40 Miles.
Therefore: (50 - 40) * 0.42 = 4.2
Total Travel Charge = £4.20


Hotel Fee
Destination Weddings e.g over 100 miles or 2 hours (each way) from our location may be subject to a hotel charge as our photographer(s) need to stay overnight locally to your venue.
In this event we ask for £50 upfront as a part hotel fee.
Once the accommodation has been booked, we will adjust your total hotel fee to reflect the true cost.
If the £50 fee was too much we will reduce your outstanding balance but should the cost of room and board be more than the initial £50 this will be added to your total due after the wedding.
Please note the initial £50 hotel fee is taken in full as part of the deposit (not 25%).

Terms & Conditions

A travel charge may apply depending on location