Booking Fee
At Precision, we ask for a 50% non-refundable booking fee (75% for orders under £750). However, thanks to our flexible payment schemes you do not need to pay this much all at once! Please note that by booking with Precision you are agreeing to the 50% booking fee. If you cancel your order before we have reached 50% of your order balance paid Precision reserves the right to insist you complete the booking fee payment up to 50%.
Payments
Our monthly payment scheme allows for flexible, manageable payments every month. We are very proud at being able to offer this as our customers have requested it for some time, especially the lower booking fee.
If you miss a scheduled monthly payment (before the 50% booking fee has been reached) you will have 48 hours in order to complete that payment and continue on your agreed monthly payment scheme. You will receive reminder emails during this time but emails do get missed so please do not rely on this or expect a further extension due to missing an email.
If you are still unable to pay within the 48hour extension your monthly payment scheme will be cancelled and you will be instructed via email that you now need to move onto our pay anytime system. This will require you to top up your current balance to at least 50%. You will be given another 48hours to complete this. If this final deadline is missed and we have not heard otherwise we will assume you no longer intend to complete your order and your date will be cancelled.
Missed Payments (only applies to monthly payment scheme)
All payments are made online via your private client planner. You are able to make payments as frequently as you like in order to work with your budget (Min £50 per transaction). We ask that your order total is paid in full 1 month before your wedding day. In the event you are unable to hit this deadline please let us know as soon as possible so we can agree on an extension.
Travel Charge
We reserve the right to adjust our travel charge estimate. We will only need to do this if our automated system calculates the wrong total value. Please note by agreeing to our terms of service you are agreeing to pay any outstanding travel charge according to our calculation, found here, regardless of the estimate given to you by our automated system upon checkout. Also note it is very rare we actually need to adjust our automated travel charge calculation and when it is necessary we will, of course, contact you and justify the adjustment.
Delivery
Photo Albums, DVDs and other physical goods will be dispatched as soon as possible after your final images/videos are ready to view. While a lot of printed products will be dispatched the next day our photo albums are a little more complicated.
We are very proud to allow our customers to select their own photo album images online using our selector gallery tool. Once selected we aim to have your order printed within 48 hours. It is then sent to us for quality control and usually further packaging (hamper) so please expect at least a 2-week wait for your album from the selection. We are always aiming to speed this up so it may be faster but we also think the quality, hand care and attention are worth the delay!
Photographer Selection
Wedding packages that contain more than one photographer will always include at least one experienced lead photographer (usually our founder, Chelsea James BA). In some instances, the other photographer may be an assistant/apprentice but please rest assured all our staff and images are quality controlled as a team and delivered to you as a collection in which we guarantee every image is of equally high quality.
Refunds
We reserve the right to cancel your booking and refund you within 5 working days of your booking/order. Please note this will only happen on the rare occasion there is an error with our booking system that means we are unable to fulfil your order and we will let you know as soon as possible.
Your Final Images
We reserve the right to hold your final image collection until all outstanding payments have been collected. Should you be worried you will have difficulties paying the remainder of your total (usually 75%) all at once please get in touch as we will try our best to arrange an affordable payment scheme.
Cancellation
In the event, you decide to cancel your order with us due to any reason not excempt e.g our Covid-19 policy or we are unable to reschedual we will issue a refund for your order excluding our non-refundable 50% booking fee (75% for orders under £750). Given we are just a two-person family team we issue refunds in the same instalments the order has been paid in with the same duration between (re)payments.
Your data
Please rest assured if we collect your personal information we handle it in the most secure way. We will delete any information we hold on our servers as soon as they are no longer needed (order complete). Please note Precision Photography does not collect any payment information (handled by a third-party, Stripe). Also note Precision Photography will never sell any of your personal information, such as your email address, to any third parties.
We use Stripe for payment, analytics, and other business services. Stripe collects and processes personal data, including identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection and prevention. You can learn more about Stripe and its processing activities via privacy policy at https://stripe.com/privacy.
Payment Incomplete Before Wedding
If you do not complete payment 1 month before your wedding we reserve the right to cancel your order. In this instance, there will be no refund of any payments made. We may agree to proceed with the wedding if a payment scheme can be agreed. This voids our quick turnaround promise as no post process can start until your order is paid in full. If this payment agreement is broken we reserve the right to apply a storage charge every month until payments is up to date. This is a maximum of £50. If no payments are still made we reserve the right to archive your images, videos and all other assets. This means your footage is uploaded to a cheap hard drive with no backups (most we can afford). As such footage in this state is not guaranteed to still be available. In order to recover from the archive a charge of £1 per Gigabyte will be applied to your total.
